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Terms and Conditions

Last Updated: January 2025

1. Definitions

In these Terms and Conditions, the following definitions apply:

2. Company Information

Legal Entity: Eezaly Ltd

Registered in: England and Wales

Company Registration Number: 16225557

Registered Office Address: 207 Regent Street, London, England, W1B 3HH

Website: www.eezaly.com

Contact Email: info@eezaly.com

Eezaly operates in compliance with UK laws and regulations, including but not limited to the Electronic Communications Act 2000, UK GDPR, and the Data Protection Act 2018.

3. Use of Service

3.1 Account Registration & Eligibility

You must be at least 18 years old to create an account and use Eezaly. By registering, you confirm that you have the legal capacity to enter into this agreement. You agree to provide accurate, current, and complete information during registration and to update this information as needed.

3.2 Subscription Tiers

Eezaly offers three service tiers:

All paid subscriptions are monthly rolling subscriptions that can be cancelled at any time without penalty.

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account or any other security breach.

3.4 Acceptable Use

You agree not to use the Service to:

3.5 User Responsibilities

You are solely responsible for:

4. Document Storage & Retention

4.1 Storage Locations

All Documents are securely stored using Azure Blob Storage with encryption at rest. Document metadata and user information are stored in Azure SQL Database. We implement industry-standard security measures to protect your data.

4.2 Retention Policies by Tier

4.3 Account Cancellation & Data Deletion

If you cancel your Premium subscription:

4.4 Data Backup & Recovery

Whilst we implement robust backup systems for disaster recovery, you are responsible for maintaining your own backup copies of important Documents. Eezaly is not liable for any data loss, and we strongly recommend downloading and securely storing copies of all critical documents.

4.5 Data Export

You may export and download your Documents at any time through your account dashboard. All documents are available in their original PDF format with complete signature verification data.

5. Electronic Signatures & Documents

5.1 Legal Validity of Electronic Signatures

Eezaly provides electronic signature services that are designed to comply with applicable electronic signature laws, including:

5.2 Types of Electronic Signatures

Eezaly provides Simple Electronic Signatures (SES) that include:

All signatures include verification data such as IP address, timestamp, email address, and unique signature identifiers for audit trail purposes.

5.3 User Responsibilities Regarding Legal Compliance

Whilst Eezaly facilitates electronic signatures, you are solely responsible for:

5.4 Disclaimer Regarding Legal Enforceability

Eezaly does not provide legal advice and makes no warranties regarding the legal validity, enforceability, or admissibility of electronically signed documents in any particular jurisdiction or for any specific purpose. You should consult with legal counsel to determine whether electronic signatures are appropriate for your use case.

5.5 Document Processing

Eezaly accepts PDF documents for electronic signature. We do not modify the content of your documents beyond adding signature images, verification data, and signature-related metadata. You are responsible for ensuring documents are properly formatted and contain all necessary legal language before uploading.

5.6 Signature Verification & Audit Trails

Each signed document includes a comprehensive audit trail showing:

This information is embedded in the signed PDF and is available for verification purposes.

6. Fees & Payments

6.1 Subscription Pricing

Eezaly offers the following subscription tiers:

All subscription prices are displayed in British Pounds (GBP) and may be subject to VAT or other applicable taxes based on your location.

6.2 Payment Processing

All payments are securely processed through Stripe, a third-party payment processor. By subscribing to a Premium plan, you authorise Eezaly to charge your payment method on a recurring monthly basis. We do not store your full credit card details; all payment information is handled securely by Stripe in compliance with PCI-DSS standards.

6.3 Billing Cycle & Automatic Renewal

Premium subscriptions operate on a monthly rolling basis:

6.4 Cancellation Policy

You may cancel your Premium subscription at any time:

6.5 Refunds

Due to the nature of digital services and immediate access provided:

6.6 Price Changes

We reserve the right to modify our pricing at any time. Any price changes will:

6.7 Failed Payments

If a payment fails:

7. Intellectual Property

7.1 Eezaly's Intellectual Property

All rights, title, and interest in and to the Service, including all software, technology, designs, graphics, user interface, trademarks, logos, and other intellectual property ("Eezaly IP"), are and will remain the exclusive property of Eezaly Ltd. You may not:

7.2 Your Content Ownership

You retain all ownership rights to Documents and Content you upload to the Service. Eezaly does not claim any ownership over your Documents. You are solely responsible for your Content and the consequences of uploading and publishing it.

7.3 Licence to Eezaly

By uploading Documents to the Service, you grant Eezaly a limited, non-exclusive, worldwide, royalty-free licence to:

This licence terminates when you delete your Documents or close your account, except for copies retained in backups which will be deleted in accordance with our retention policies.

7.4 Representations and Warranties

By uploading Content, you represent and warrant that:

8. Privacy & Data Protection

8.1 Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal data. By using the Service, you agree to the data practices described in our Privacy Policy.

8.2 UK GDPR & Data Protection

Eezaly complies with UK GDPR and the Data Protection Act 2018. We process personal data lawfully, fairly, and transparently. As a user, you have the following rights under UK GDPR:

To exercise any of these rights, please contact us at info@eezaly.com.

8.3 Data Security

We implement appropriate technical and organisational security measures to protect your data, including:

8.4 Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the Information Commissioner's Office (ICO) within 72 hours of becoming aware of the breach, in compliance with UK GDPR requirements.

8.5 Third-Party Services

We use trusted third-party services to provide the Service:

These third parties have their own privacy policies and data processing agreements. We ensure all third-party processors meet our data protection standards.

8.6 No Sale of Data

We will never sell, rent, or trade your personal data or Documents to third parties for marketing purposes. Your data is used solely to provide and improve the Service.

9. Disclaimers & Limitations of Liability

9.1 No Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, EEZALY DISCLAIMS ALL WARRANTIES, INCLUDING:

9.2 No Legal Advice

Eezaly does not provide legal advice. We do not warrant that electronic signatures created through the Service will be legally valid, enforceable, or admissible in any particular jurisdiction or for any specific purpose. You should consult with qualified legal counsel regarding your specific use case and legal requirements.

9.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EEZALY SHALL NOT BE LIABLE FOR ANY:

WHETHER SUCH DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF EEZALY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.4 Cap on Liability

In no event shall Eezaly's total aggregate liability to you for all claims arising out of or related to these Terms or the Service exceed the greater of: (a) the amount you paid to Eezaly in the twelve (12) months preceding the claim; or (b) £100 GBP.

9.5 User Responsibility for Documents

You acknowledge and agree that:

9.6 Third-Party Services

Eezaly is not liable for any failures, errors, or issues caused by third-party services including Mailgun, Stripe, Microsoft Azure, or any other service provider. Your use of third-party services is subject to their respective terms and privacy policies.

9.7 Indemnification

You agree to indemnify, defend, and hold harmless Eezaly, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable solicitors' fees) arising out of or relating to:

9.8 Force Majeure

Eezaly shall not be liable for any failure or delay in performing obligations under these Terms due to causes beyond our reasonable control, including acts of God, war, terrorism, pandemics, natural disasters, government actions, internet or telecommunications failures, or cyber attacks.

10. Termination

10.1 Termination by You

You may stop using the Service and close your account at any time by:

Upon account closure, you will have 30 days to download your Documents before permanent deletion.

10.2 Termination by Eezaly

We reserve the right to suspend, restrict, or terminate your access to the Service at any time, with or without notice, if:

10.3 Effect of Termination

Upon termination of your account:

10.4 No Refunds Upon Termination

If we terminate your account due to breach of these Terms, you will not be entitled to any refund of fees paid. Voluntary cancellation follows our standard refund policy (Section 6.5).

11. Changes to Terms

11.1 Right to Modify

Eezaly reserves the right to modify, update, or replace these Terms at any time. We may make changes for various reasons, including:

11.2 Notice of Changes

When we make material changes to these Terms, we will:

11.3 Acceptance of Changes

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the modified Terms, you must stop using the Service and may cancel your account.

11.4 Review Regularly

We encourage you to review these Terms periodically to stay informed of any updates. It is your responsibility to check for changes.

12. Governing Law & Disputes

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

12.2 Jurisdiction

Subject to the arbitration provisions below, the courts of England and Wales shall have exclusive jurisdiction over any disputes arising from or relating to these Terms or the Service.

12.3 Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Service:

12.4 Class Action Waiver

To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

12.5 Time Limitation

Any claim or cause of action arising out of or related to use of the Service or these Terms must be filed within one (1) year after such claim or cause of action arose, or it will be permanently barred.

13. Contact Information

13.1 General Enquiries

For questions, concerns, or feedback about these Terms or the Service, please contact us:

Email: info@eezaly.com
Company: Eezaly Ltd
Registered Office: 207 Regent Street, London, England, W1B 3HH
Company Number: 16225557
Website: www.eezaly.com

13.2 Data Protection Enquiries

For questions specifically about data protection, privacy, or to exercise your UK GDPR rights, please contact us at info@eezaly.com with "Data Protection Request" in the subject line.

13.3 ICO Information

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

ICO Website: https://ico.org.uk
ICO Helpline: 0303 123 1113

Last Updated: January 2025
Thank you for using Eezaly. By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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